A computer that
just won’t cooperate?
Slow laptops, error messages or a computer that won’t start. We’ll help find the problem and explain your options.
FRIENDLY HOME TECH SUPPORT IN MELBOURNE
Computer trouble?
Let’s make it easy.
You don’t have to work it out on your own. We help with computers, Wi-Fi and everyday devices, at your place.
Home visit + first hour$140 incl. GSTSee prices
Patient explanations. No need to know the technical terms.
Help at home.At a pace that suits you.
A LITTLE SETUP. A LOT MORE PLAY.
Launch night is for playing.
Get the setup sorted.
Getting ready for GTA VI? Let’s check your console, connection and streaming gear before the big night.
Explore gaming & streamingVICE CITY IS CALLING
--Days
--Hours
--Minutes
--Seconds
Good technology should make your day easier.
SET UPCONNECTFIX
LAPTOPS, WI-FI, PRINTERS & THE EVERYDAY THINGS
Whatever’s playing up,
we’re here to help.
You don’t need to know what’s wrong. Tell us what’s happening and we’ll take it from there. Friendly help for the tech you use at home, every day.
THE DEVICES YOU ALREADY KNOW
Mac, Windows, iPhone or Android.
Help with your everyday tech, without the confusing talk.
A computer that
Wi-Fi playing up?
Fix dropouts, get your router set up and help your Wi-Fi reach more rooms in your home.
Cameras & smart
home devices.
Connect your cameras, set up phone viewing and get smart TVs and other home devices working together.
Windows & Office.
Licences & setup.
Buy Windows licences, Microsoft Office and other software, with help installing, activating and setting everything up. Software is quoted separately.
New device?
Start here.
Set up a new laptop, phone or tablet. Connect your printer, email and everyday apps without the frustration.
Your photos & files.
In the right place.
Move files to a new computer, organise your photos and set up a backup for the things you care about.
Browse our complete service list
Something else on your mind? Tell us what you're trying to do
Websites, custom apps and programs are individually quoted based on scope, costs, effort and time.
Need a website or a custom app? We do that too.
Your website.
Brought to life.
A new website or a refresh of your existing one, with clear information and an easy way for people to get in touch.
An app or program.
Made for you.
Custom apps, programs and tools to simplify a task or bring an idea to life. We'll discuss what you need and provide a project quote.
GETTING HELP IS SIMPLE
A little help.
A lot less hassle.
Tell us what’s happening, in your own words. We’ll listen, explain your options and agree on the price before starting.
Hands-on help. Right where you need it.
On-site support across Melbourne for the computers, networks and devices you use every day.
- 01
Tell us what's happening.
Tell us what's not working. You don't need to diagnose the problem or know which service to choose.
- 02
Know the plan and the price.
We'll discuss the approach and charges before work begins, so you know what to expect.
- 03
Get back to what matters.
Practical help, clear explanations and guidance on your next steps.
KNOW THE PRICE BEFORE WE START
Clear prices.
No awkward surprises.
Know the starting cost before booking. We'll explain any extra work or purchases before going ahead.
CONSUMER ON-SITE SUPPORT
$140 including GST
Your call-out + first hour, covered.
For standard computer support, setup and troubleshooting.
- If we can’t resolve the issue, there’s no service fee
- Help at your home
- Friendly, knowledgeable people who explain things clearly
- Windows PCs, Macs, iPhones, Android devices and more
- Support available seven days a week
Additional time$50 / hour incl. GST
Additional time is billed in 30-minute increments. Hardware, software licences and other purchases are quoted separately.
Request a visitBUSINESS ON-SITE SUPPORT
$180 including GST
Your call-out + first hour, covered.
For business computers, device setup, network issues and everyday troubleshooting.
- If we can’t resolve the issue, there’s no service fee
- Support at your workplace
- Help with urgent issues that interrupt your work
- Business PCs, Macs, networks and connected devices
- Support available seven days a week
Additional time$75 / hour incl. GST
Additional time is billed in 30-minute increments. Hardware, software licences and other purchases are quoted separately.
Request business supportONGOING BUSINESS SUPPORT
Support that fits
your business.
your business.
A package built around your needs.
Keep your team moving with ongoing tech support shaped around your devices, day-to-day work and budget.
- Choose the support your business actually needs
- On-site support for your team
- Plan for your team, devices and changing needs
- Agree on the scope and price before getting started
Custom pricing
Request a quote Tell us what you need and we’ll put together a quote.
A home visit, a real person, and the first hour to work through the problem together.
A LITTLE MORE DETAIL
Find the help
you’re looking for.
For your home, your devices or your small business. Search for a problem, or open a category to explore.
01Computer support & repairs13 services
From everyday computer problems to complete system upgrades, we help keep your devices running smoothly.
- PC & Laptop Repairs
Diagnose and resolve hardware and software issues affecting your computer.
- Mac Support & Troubleshooting
Assistance with macOS, software issues, configuration and general performance problems.
- New Computer Setup
Get your new desktop or laptop ready to use, including software, email, accounts and peripherals.
- Computer Performance Optimisation
Improve slow computers by removing unnecessary software, adjusting settings and identifying performance bottlenecks.
- Computer Troubleshooting
Identify and resolve system errors, crashes, startup failures and unexpected behaviour.
- Hardware Upgrades & Installation
Upgrade RAM, SSDs, graphics cards and other compatible computer components.
- Computer Hardware Diagnostics & Repairs
Identify faulty components and provide suitable repair or replacement solutions.
- Software Installation & Configuration
Install, configure and troubleshoot operating systems and everyday applications.
- Virus & Malware Removal
Remove malicious software and help protect your devices from future threats.
- Data Recovery Assistance
Assess lost or inaccessible files and assist with recovery options where technically possible.
- Data Backup & Migration
Transfer your files to a new computer and set up reliable backup solutions.
- Computer Insurance Assessments
Provide technical assessments and written reports for eligible insurance claims.
- Personalised Technology Training
Learn how to confidently use your computer, software and everyday digital tools.
02Phones & tablets5 services
Help with setting up, securing and using your smartphones and tablets.
- Smartphone & Tablet Setup
Configure new Android and Apple devices, including accounts, applications and essential settings.
- Data Transfer & Device Migration
Assist with transferring contacts, photos, files and other supported data between devices.
- Mobile Software Troubleshooting
Resolve app issues, connectivity problems, email errors and device configuration difficulties.
- Device Backup & Security
Configure cloud backups, account protection and device security features.
- Device Connectivity
Connect smartphones and tablets to Wi-Fi networks, printers, computers and compatible smart devices.
Please note: Physical smartphone and tablet repairs, including screen and battery replacement, are not offered.
Ask about phones & tablets03Wi-Fi & networking7 services
Reliable connectivity throughout your home or business.
- Wi-Fi Setup & Optimisation
Configure and improve wireless networks for better coverage, stability and performance.
- Internet & Router Configuration
Set up routers, modems and internet connections.
- Wi-Fi Troubleshooting
Diagnose dropouts, slow internet connections and network connectivity issues.
- Mesh Wi-Fi & Access Point Setup
Set up compatible mesh systems and access points using existing connections to improve wireless coverage.
- Network Security
Secure your home or business network with suitable security configurations.
- Network Device Integration
Connect computers, printers, NAS devices and other network-enabled equipment.
- Home & Small Business Networking
Design and configure practical networking solutions based on your requirements.
Fixed cabling, wall sockets and electrical work are not offered.
Ask about wi-fi & networking04Cameras & home security6 services
Protect your home or business with modern security technology.
- CCTV System Setup
Configuration of compatible IP cameras, NVRs and surveillance systems.
- Camera Viewing on Your Devices
Configure secure camera viewing from smartphones, tablets and computers.
- CCTV Network Integration
Connect surveillance equipment to your network for reliable operation.
- Camera Troubleshooting & Maintenance
Diagnose recording, connectivity and configuration problems.
- Video Storage Configuration
Configure supported local and cloud recording options.
- Home & Business Security Advice
Help select practical camera and surveillance solutions.
Physical camera installation, fixed cabling and electrical work are not offered.
Ask about cameras & home security05Smart home & entertainment6 services
Make your home smarter, more connected and easier to manage.
- Smart Home Device Setup
Configure compatible smart plugs, lighting, sensors and connected accessories.
- Smart TV Setup
Connect smart TVs to your home network, streaming services and compatible devices.
- Streaming Device Configuration
Set up Apple TV, Chromecast, Fire TV and other compatible streaming devices.
- Smart Speaker & Voice Assistant Setup
Configure compatible Google, Alexa and Apple smart-home ecosystems.
- Home Automation Assistance
Help connect supported devices and configure useful automated routines.
- Device Integration & Troubleshooting
Resolve connectivity and compatibility issues between smart-home devices.
06Software, licences & email8 services
Software solutions for personal computing and everyday productivity.
- Windows Installation & Licensing
Supply eligible genuine Windows licences and assist with operating system installation and activation.
- Microsoft 365 & Office Setup
Assist with legitimate Microsoft subscriptions, installations, account setup and configuration.
- Software Installation
Install and configure compatible third-party applications.
- Operating System Upgrades
Assess compatibility and assist with supported Windows and macOS upgrades.
- Email Setup & Migration
Configure email accounts and assist with supported email migrations.
- Cloud Storage Setup
Configure OneDrive, Google Drive and other supported cloud storage platforms.
- Software Troubleshooting
Resolve application errors, compatibility issues and software performance problems.
- Custom Software Solutions
Design and develop applications and tools tailored to specific customer or business needs.
07Websites & web apps8 services
Build a professional online presence for your business or personal project.
- Website Design & Development
Create modern, responsive websites tailored to your requirements.
- Small Business Websites
Develop professional websites showcasing your services, business and contact information.
- Online Store Development
Set up e-commerce websites using suitable platforms.
- Website Maintenance & Updates
Assist with website content, functionality and ongoing maintenance.
- Domain & Hosting Setup
Help register domains, configure hosting and connect your website to the internet.
- Business Email Setup
Configure professional email addresses using your own domain.
- Website Security & Backups
Implement suitable website security, updates and backup arrangements.
- Custom Web Applications
Develop specialised web-based tools and business applications.
08Custom PC builds7 services
Computers built around your needs and budget.
- Custom Gaming PCs
Build gaming computers suited to your preferred games, performance expectations and budget.
- Home & Office PC Builds
Design reliable desktop computers for everyday tasks and productivity.
- Workstation Builds
Configure systems for demanding workloads such as video editing, design and development.
- PC Component Selection
Help choose compatible processors, graphics cards, memory, storage and other components.
- PC Assembly & Configuration
Assemble, configure and test custom-built desktop computers.
- PC Upgrade Planning
Recommend cost-effective upgrades to improve existing systems.
- Windows & Driver Setup
Install supported operating systems, drivers and essential utilities.
09Security & online safety8 services
Practical protection for your devices, accounts and digital information.
- Device Security Assessments
Review common security weaknesses and recommend improvements.
- Antivirus & Endpoint Protection
Configure appropriate security software for supported devices.
- Account Security & MFA
Help secure email, Microsoft, Google and other accounts using multifactor authentication.
- Parental Controls & Family Safety
Configure age-appropriate restrictions and online safety features.
- Home Network Security
Improve router, Wi-Fi and connected-device security.
- Backup & Recovery Planning
Help protect important files with suitable backup and recovery solutions.
- Digital Security Checks
Review key device, account and network security settings.
- Security Awareness & Guidance
Provide practical advice on phishing, scams, unsafe downloads and password protection.
10Everyday tech & business support6 services
Everyday technology assistance for your home or business.
- Printer & Scanner Setup
Install, connect and troubleshoot compatible printers and scanners.
- Email Troubleshooting
Resolve common email synchronisation, configuration and sending or receiving issues.
- Point of Sale Setup
Assist with compatible POS hardware, software and network configuration.
- Peripheral Setup
Connect monitors, webcams, keyboards, audio devices and other accessories.
- On-Site IT Assistance
Personal technology support at your home or business.
- Technology Consultation
Get practical recommendations before purchasing, upgrading or installing new technology.
11Gaming & streaming7 services
BUILD. PLAY. GO LIVE.
From your first gaming PC to a streaming setup that feels like you.
- Gaming PC Builds & Upgrades
Choose compatible parts, build your PC and plan upgrades around your games and budget.
- Gaming PC Setup & Configuration
Install drivers, set up supported game launchers and configure displays, audio and peripherals.
- Gaming Performance Troubleshooting
Investigate crashes, driver issues, display settings and performance problems.
- Stream Layout & Overlay Design
Create stream layouts, overlays, webcam frames and starting, break and ending screens to suit your style.
- Streaming Software Setup
Configure OBS Studio or other supported streaming software, scenes, sources and transitions.
- Microphone, Webcam & Capture Setup
Connect and configure microphones, webcams, capture cards and supported audio devices.
- Stream Testing & Guidance
Check audio levels, video settings and scene switching, and show you how to use your setup.
Custom builds, stream designs and larger setup projects are quoted based on your requirements. Hardware and software purchases are quoted separately.
Ask about gaming & streamingNo matching services. Try another word, or tell us what you need.
Not sure where your problem fits? You don’t need to diagnose it yourself.
Let’s work it out togetherGOOD HELP MAKES ALL THE DIFFERENCE
A real person.
A little less frustration.
Practical support for the technology you use every day, with the confusing bits explained.
Plain English.
Always.
No confusing terms or rushed explanations. We'll talk you through what's happening and what comes next.
Know the price.
Before we start.
Consumer call-out and first hour: $140, then $50 per hour. Business call-out and first hour: $180, then $75 per hour. Additional time is billed in half-hour increments. All prices include GST.
Help that comes
to you.
At-home support across Melbourne, with patient, practical help.
Your tech.
Your next step.
From getting a printer connected to setting up a new computer, we'll help you use your devices with more confidence.
FAMILIAR BRANDS. FRIENDLY HELP.
The tech you own.
The help you need.
Choose a brand to see the kind of help we offer, or filter by what you're using.
HOW WE CAN HELP
Microsoft
Windows, Office, email and software setup.
Independent support for the brands shown. Brand names and logos belong to their respective owners. No manufacturer affiliation or endorsement is implied. Support depends on the device and issue.
A little less complicated.
A lot more connected.
WHO WE ARE
A little help.
A lot less hassle.
You shouldn’t have to spend your evening trying to fix the Wi-Fi.
Or wonder whether your photos made it onto your new laptop. Or lose an afternoon to a printer that worked perfectly yesterday.
At LyrebirdTech, we help with the tech problems that get in the way of everyday life. Tell us what’s happening in your own words. We’ll listen, explain the options and agree on the cost before getting started.
Sometimes that means fixing a slow computer. Sometimes it’s building a gaming PC, setting up your first stream or making a website for your business. Whatever you need, we’ll take the time to understand it and explain things without the jargon.
We want you to feel comfortable asking questions and confident using your tech after we’ve helped. You don’t have to figure it all out on your own.
Tell us what’s happening. We’ll take it from there.
GOOD QUESTIONS
A few things
you might ask.
I'm not confident with technology. Can you help?
Absolutely. You don't need to know any technical terms. Tell us what you're trying to do, and we'll explain the options in plain English and go through the setup with you.
What if I'm not sure which service I need?
That's completely fine. Describe what's happening or what you'd like to achieve. We'll help identify the next step.
What does the call-out price include?
Consumer support is $140 and business support is $180, including GST. Both include the call-out and first hour of standard support. Additional time costs $50 per hour for consumers or $75 per hour for businesses, including GST, billed in 30-minute increments. Hardware, software licences and other purchases are quoted separately.
Do camera services include installation?
We help with compatible camera setup, phone viewing and recording settings. Physical camera installation, fixed cabling and electrical work are not offered.
SOMETHING FOR YOUR BUSINESS?
We can help with that, too.
Small-business tech support, websites and custom apps. Tell us about your project and we'll put together a quote.
A LITTLE KNOW-HOW GOES A LONG WAY
What’s new.
What’s useful.
Fresh tech updates, safer habits and handy tips for your everyday devices.
A stronger password is just the start.
Give your important accounts an extra layer of protection.
Read the article
Vice City is calling. Is your setup ready?
GTA VI is announced for 19 November 2026 on PS5 and Xbox Series X|S.
Read the article
Your favourite photos deserve a second home.
A few minutes now can save a lot of heartache later.
Read the articleLET'S GET IT SORTED
What's on your
tech to-do list?
A computer that won't start, patchy Wi-Fi or a device you're not sure how to set up. Tell us in your own words. We'll help you work out the next step.